Terms & Conditions

We are Plant Listening Ltd and we are delighted that you are interested in our experiences. These terms and conditions form the agreement between us if you book one of our experiences. Please read them carefully and do get in touch if you have any questions.

You can find everything you need to know about us, Plant Listening Ltd and our experiences on our website (https://www.plantlistening.com) or from one of our team before you book. We will also confirm the key information to you about the booking in writing after you book.

You can book an experience with us by visiting https://www.tickettailor.com/events/plantlistening. Please note that Ticket Tailor may have their own terms for using their website and their own privacy policy. We recommend that you read these too.

Ticket Tailor helps us to manage our bookings but please rest assured that your booking and contract for the experience are with us.

We may ask that you pay a deposit to secure your place on an experience. If we do take a deposit the balance of the experience price must be paid by the deadline informed to you in writing. If we take a deposit and we then have to cancel the experience, please see the “we can change experiences and these terms” section below. If you cancel the experience, then any deposits paid by you will not be refunded. Please see our cancellation policy below for further details.

If you have any problems booking with Ticket Tailor then please contact us by emailing team@plantlistening.com.

When you book and purchase an experience with us you are agreeing that:

  • We only accept bookings when we've checked them.

  • Sometimes we reject bookings.

  • We charge you when you book.

  • We charge interest on late payments.

  • We pass on increases in VAT.

  • We're not responsible for delays outside our control.

  • You can only cancel or amend a booking in accordance with our cancellation policy.

  • We can change experiences and these terms.

  • We can suspend supply of the experience (and you have rights if we do).

  • We can withdraw experiences.

  • We can end our contract with you.

  • We don't compensate you for all losses caused by us or our service.

  • We use your personal data as set out in our Privacy Policy.

  • Other important terms apply to our contract with you.

We only accept orders when we've checked them

We will contact you to confirm we've received your booking and payment and then we will contact you again to confirm we've accepted it.

Sometimes we reject bookings

We know, it’s annoying but sometimes we reject bookings, for example, because we can't verify your age because you are located outside the UK or because the experience was mispriced by us (our bad!). When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you book

We will take payment for your booking when you book.

We charge interest on late payments

If we're unable to collect any payment you owe us we may decide, at our discretion, to charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our experience is delayed by an event outside our control, such as adverse weather conditions, if our permission to use the location for the experience is taken away, or due to illness, epidemic or pandemic (these are just examples) we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us by emailing team@plantlistening.com to end the contract and receive a refund for any experiences you have paid for in advance, but not received.

You can only cancel/ amend a booking in accordance with our cancellation policy

All of our experiences involve a mixture of accommodation, catering and leisure services and we hold them on specific dates. As a result, the law says that the consumer right of cancellation does not apply to bookings made for our experiences. You are therefore not entitled to cancel a booking or to obtain a refund if you change your mind and no longer can or want to attend.

However, we understand that the unexpected can happen and therefore in certain circumstances we permit you to transfer your booking to friends and family members or to transfer your booking to another experience, as set out below.

Your Right to Cancel – Multi-day experiences

We put a great deal of time and effort into organising our multi-day experiences. We feel that our cancellation terms reflect the value and bespoke nature of these experiences.

If you cancel by emailing team@plantlistening.com at least 12 full weeks before the start of the multi-day experience, you can credit the price of your booking (minus a £25 + VAT administration fee) against the purchase of one or more of our other experiences. No cash refund will be given.

If you want to cancel less than 12 weeks before the start of the camping or retreat experience your only option is to transfer your booking into someone else’s name. That person must accept the same accommodation and any other choices as detailed in your original booking.

Your Right to Cancel – Single-day and online experiences

You can amend your booking for a single-day or online experience to a different single-day or online experience for no additional charge if we have received written notice in the form of an email sent to team@plantlistening.com at least 30 days before the start of the single-day or online experience.

If you need to amend your booking for a single-day or online experience less than 30 days days before the start date, you may change to a different single-day or online experience subject to an administration fee of £25.00 + VAT by emailing team@plantlistening.com.

With less than 7 days’ notice we can either change the name on the booking or we can attempt to resell your place(s). If we are successful in reselling your place(s) you may choose a different single-day or online experience, subject to an administration fee of £25.00 + VAT, once the original single-day or online experience has taken place. If we are unsuccessful in reselling your place(s) you will receive no refund nor be able to choose a different single-day or online experience.

It may be a good idea to speak to your insurance provider before you book our experiences to see if you can get cover in the event that you cannot attend your booking for example due to bad weather, transport problems or cancellations, illness or bereavement.

We can change experiences and these terms

We can always change a booking or experience to reflect changes in relevant laws and regulatory requirements, for example, if the law prevented us from providing something on the experience.

Changes we can only make if we give you notice and an option to terminate.

We may also have to make changes to the experience, for example if we have to change the location or a particular activity. If we do so, we'll notify you and you can then contact us by emailing team@plantlistening.com to cancel your booking before the change takes effect and receive a refund for any experience you've paid for in advance, but not yet received.

We can suspend supply (and you have rights if we do)

We can suspend the provision of an experience. We do this to:

  • deal with problems or issues that arise (such as changes to weather conditions or conditions of the area) or make minor changes to the experience;

  • update our service or the experience to reflect changes in relevant laws and regulatory requirements;

  • as a result of an event outside our control; or

  • make changes to the service (see “We can change experiences and these terms”).

If we suspend the provision of an experience, we will let you know. We may adjust the price and may allow you to terminate. We will contact you in advance to tell you we're suspending or postponing the experience unless the problem is urgent or an emergency. If we suspend the experience or tell you we're going to suspend it, for more than 60 days you can contact us by emailing team@plantlistening.com to cancel your booking and we'll refund any sums you've paid in advance for the experience you won't receive.

We can withdraw experiences

We can stop providing an experience. We will let you know at least 30 days in advance and will refund any sums you've paid in advance for the experience you won't receive.

We can end our contract with you

We can end our contract with you for the experience and claim any compensation due to us if:

  • you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;

  • you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the experience to you, for example, whether you have any existing health conditions or your next of kin details.

We don't compensate you for all losses caused by us or our services

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your booking meant we should have expected it (so, in the law, the loss was unforeseeable).

  • Caused by a delaying event outside our control. As long as we have taken the steps set out in these terms, we're not responsible for delays outside our control.

  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

  • A business loss. It relates to your use of an experience for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Policy (https://www.plantlistening.com/privacy-policy).

Other important terms apply to our contract with you

We can transfer our contract with you so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the booking.

You can only transfer your contract with us to someone else if we agree to this. We may not always agree if the proposed participant may not be suitable for the experience.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

You have several options for resolving disputes with us

Our complaints policy. A member of our team will do their best to resolve any problems you have with us or our experiences. Please contact us by emailing team@plantlistening.com.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.